Run your NDIS operation in flow.
Referrals captured, participants onboarded, compliance proven, calls answered — OpsFlow is one system for your whole front office, instead of ten spreadsheets and someone's personal mobile.
Free to start · No credit card required · Cancel any time
Running an NDIS business shouldn’t feel this messy.
As providers grow, operations fragment. What worked manually starts to break under pressure — and the admin grows faster than the revenue.
Referrals arrive by phone, email and web form — and quietly go cold with no follow-up.
Every coordinator does it differently, so nothing is repeatable or auditable.
The real state of the business lives in ten tabs and someone’s head.
Expiring documents and reviews are remembered — until they aren’t.
Client conversations happen on staff phones, so nothing is captured, shared or handed over.
Leadership can’t see where work is stuck or what’s at risk.
Most providers don’t need more staff — they need better systems.
One clear operational system, built for how NDIS providers actually work.
Everything connects: the referral becomes the participant, the call lands on their record, the document comes back signed, the reminder fires before the deadline. Your team delivers supports instead of chasing admin.
Referrals that never go cold
Capture every referral, move participants from enquiry to active service, and get documents signed — without the manual chasing.
- Referrals & public intake forms
- Participant records in one place
- E-signatures on any document
- A full activity timeline on every record
Compliance you can prove
Track your service delivery and support coordination compliance with reminders before anything expires — so you stay audit-ready.
- Service delivery compliance
- Support coordination compliance
- Expiry reminders before due dates
- Complete, tamper-evident audit trail
See the whole operation
Assign work across your team, run Supported Independent Living houses day-to-day, and see the whole operation on live dashboards.
- Team tasks & reminders
- Supported Independent Living houses & tasks
- Live operational dashboards
- Email, SMS & meetings on the record
Where did that phone call go?
Client calls have a way of living and dying on personal mobiles, unrecorded and impossible to hand over. Every OpsFlow plan includes business numbers with calls and SMS built in — so conversations land on the participant’s record, not on someone’s personal mobile.
- Team ring — inbound calls reach whoever is on shift
- Voicemail and call recording, saved against the record
- Warm transfer, hold music and call notes
- Softphone in the browser — no desk phones, no extra apps
- Staff presence, overflow and after-hours routing
- SMS and email in the same conversation history
No per-user phone charges — your whole team is covered by your plan. Call minutes and messages simply come out of a credit balance you top up, like a prepaid SIM.
See it around your own operation.
A free 20-minute systems call — we map your intake, compliance and phones to OpsFlow. No obligation.
No mockups — this is the actual app.
Straight screenshots from OpsFlow's demo workspace — the same software you get the moment you create a free workspace.
From sign-up to fully in flow.
Get started on your own in minutes — or book a call and we'll help you get set up. Either way, you're running in days, not months.
Start the flow
Create your workspace free, set up your organisation and invite your team — no card required.
Switch it on
Activate your plan and the modules you need, when you need them. Upgrade any time.
Bring your world in
Add participants, workers and referrals — we can help with data migration.
Run in flow
Referrals, compliance, workforce and phones — one system, every day.
Why providers switch to OpsFlow.
Not generic software bent to fit the NDIS — a system designed around how providers really operate.
Start free- Purpose-built for NDIS provider operations — not a generic CRM bent to fit
- The phone system is included — no per-user licences bolted on the side
- Support workers don't consume paid seats — they work from secure task links
- Service delivery and support coordination compliance with a tamper-evident audit trail
- Live in days — no implementation project, no consultants
- Month-to-month, data exportable, stored in Australia
Simple plans that unlock as you grow.
Create your workspace free — activate a plan when you're ready to switch on the modules you need. Prices in AUD.
The complete front office — including calls and SMS.
- Referral pipeline & public referral form
- Participants & compliance tracking
- Calls, SMS & email built in
- Built-in SMS & email automations
- Tasks & e-signatures
- Dashboards, roles & audit log
For teams ready to automate the busywork.
- Everything in Starter, plus:
- Build-your-own automation rules
- Inbound email sync
- Microsoft Teams meetings
- Workflow templates (coming soon)
- Worker hiring & contracts (coming soon)
For multi-service providers, Supported Independent Living and your own brand.
- Everything in Core, plus:
- Supported Independent Living houses & tasks
- White-label branding
- AI agents (coming soon)
Tailored setup, reporting and multi-site operations.
- Everything in Growth, plus:
- Custom pricing & setup
- Custom reporting
- Multi-site operations
Annual billing saves you two months. Not sure which plan fits? Book a free systems call.
Promises we can actually keep.
No asterisks. Each of these is written into how OpsFlow works — and the ones about your data are in our terms, published in the footer.
A human, within one business day
Every enquiry gets a personal reply within one business day — not a ticket queue.
No lock-in, ever
Plans are month-to-month, and your data is always yours to export if you leave.
Your data stays in Australia
Participant records, documents and call recordings are stored in Sydney.
Free until it fits
Create your workspace and explore without a credit card. Subscribe only when OpsFlow earns it.
The things providers ask us first.
Book your free systems call.
Twenty minutes, no obligation. Tell us how your intake, compliance and phones run today — we'll show you exactly what they'd look like in OpsFlow, and give you an honest read on fit.
Prefer email? hello@opsflow.net.au